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Richard Surko

Summary
  Technical Communications Professional with experience writing and producing Hardware and Software Manuals, Procedures, and Training Materials for precision electro-mechanical equipment and control systems. Ensured all products developed in fast-paced engineering environments shipped with supporting documentation that met all appropriate national and international standards.
           
Technology
 

• Desktop Publishing Tools: FrameMaker, Acrobat (Distiller, Exchange)
• Web Publishing Tools: Dreamweaver, ColdFusion, FrontPage
• Document Languages: HTML, SGML, XML
• Graphics: Adobe Photoshop and Illustrator, AutoCAD
• Applications: MS Word, Excel, Power Point, Access, Visio
• Operating Systems: DOS, Windows (3.1, 95, ME, NT, 2000)

             
Experience
  Brooks Automation, Inc.
    Sr. Technical Writer 2003 - 2009
      Writing, illustrating, editing, and publishing of Hardware Installation, Operation, and Maintenance Manuals, Software User's and Programmers Manuals, and Internal Procedures.
      Mentoring other writers
    Online Training System Administrator and Developer 2002
      Develop online training strategy and maintain Learning Management System.
      Developed competency-based courses for online delivery
      Developed online training style guide to ensure consistency
    Corporate Web Manager 2000 - 2001
      Develop corporate web strategy and maintain corporate web site.
      Functioned as Web Master maintaining corporate web site and integrating division sites
      Developed web site style guide to ensure consistency
    Technical Publications and Training Manager 1995 - 2000
      Department management (eight people), including copy editing and review of writers and trainers work.
      ISO 9001 Section Manager for 4.18 and Section Coordinator for 4.19
      Chairman of the Employee Process Improvement program
      Managed implementation and maintenance of the corporate web site
      Implemented Performance Based Training standards for customer training, resulting in a structured training program with high customer satisfaction and increased demand
    Technical Publications Manager 1995
      Department management (4 people) and writing, illustrating, editing, and publishing Hardware Installation, Operation, and Maintenance Manuals, Software User's and Programmers Manuals, internal Procedures, and Newsletters.
      Developed and implemented an on-line documentation system for all procedures, manuals, and general company information resulting in reduced time to ISO 9001 certification and ease of recertification
    Technical Writer 1993 - 1995
      Writing, illustrating, editing, and publishing of Hardware Installation, Operation, and Maintenance Manuals, Software User's and Programmers Manuals, Internal Procedures, and Newsletters.
      Developed and implemented printed and on-line documentation standards and formats ensuring consistency and improving ease of document creation, resulting in improved customer satisfaction
      Mentored other writers
           
Additional Experience
  Independent Contractor 2001 - 2003
    Technical Communications
      Provided Technical Communications services to clients including A & A Industries, Brooks Automation, Devprotek, and Performance Motion Devices.
      Design, implementation, and maintenance of corporate Web Sites
      Writing Hardware Installation, Operation, and Maintenance Manuals and Software User's Guides
      Providing process and software user training
           
  ICON Control Systems, Inc. 1991 - 1993
    Technical Writer/Applications Engineer
      Writing, illustrating, editing, and publishing of Hardware Installation and Operation Manuals, Software User's Manuals, Training Manuals, and Corporate Newsletters, developing process configurations, providing users with training and support, and assembly, test, and repair of control system hardware.
      Tested new releases of the control system software to support customer validation efforts
      Developed XENIX scripts to supplement software features
           
  Data Acquisition Systems, Inc. 1987 - 1991
    Technical Documentation Engineer
      Writing, illustrating, editing, and publishing of Hardware Installation and Operation Manuals, Software User's Manuals, and design of P.C. boards and electromechanical packaging.
      Developed documentation and design and drafting standards to ensure consistency
      Redesigned existing products resulting in improved manufacturability and reduced costs
           
  PictureTel Corporation 1985 - 1987
    PC Designer
      Hands-on manager of small design/drafting department, including P.C. board and electromechanical packaging design.
      Developed design and drafting standards to ensure consistency
           
  Prior to 1985 worked as an Electro-mechanical designer and drafter responsible for the design and drafting of P.C. boards, test fixtures, cable harnesses, and panels at several companies including; Codex Corporation in Mansfield, MA and M/A Com Video Systems in Burlington, MA. Additional tasks within these companies included Electrical Drafting Group Leader, and providing design and drafting checking.
           
Education/Professional Development
  Brooks Automation - Leadership and Management Certificates
  Generation 21 - TKM Enterprise Version - Administrator and Developer Certificates
  Capella University - Online Learning Designer Certificate
  Human Factors International - The Science and Art of Effective Web Design Certificate
  Endicott Business Leadership Institute - Leadership and Management Certificate
  Information Mapping - Strategies for Developing High-Performance Documentation Certificate
  University of Massachusetts, Amherst, MA
BS program Electrical and Computer Engineering (two years)
           
Affiliations - Current
  Society for Technical Communication (STC) - Member
           
Affiliations - Past
  Boston Area Semiconductor Equipment (BASE) Council - Board Member At Large
  Tyngsborough High School FIRST Team - Mentor
  New England FrameMaker Users Network - Co-chair
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