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| Summary |
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Technical Communications Professional with experience
writing and producing Hardware and Software Manuals, Procedures, and
Training Materials for precision electro-mechanical equipment and
control systems. Ensured all products developed in fast-paced engineering
environments shipped with supporting documentation that met all appropriate
national and international standards. |
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| Technology |
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• Desktop Publishing Tools: FrameMaker, Acrobat (Distiller,
Exchange)
• Web Publishing Tools: Dreamweaver, ColdFusion, FrontPage
• Document Languages: HTML, SGML, XML
• Graphics: Adobe Photoshop and Illustrator, AutoCAD
• Applications: MS Word, Excel, Power Point, Access, Visio
• Operating Systems: DOS, Windows (3.1, 95, ME, NT, 2000)
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| Experience |
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Brooks Automation, Inc. |
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Sr. Technical Writer |
2003 - 2009 |
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Writing, illustrating, editing, and publishing of Hardware
Installation, Operation, and Maintenance Manuals, Software User's
and Programmers Manuals, and Internal Procedures. |
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Mentoring other writers |
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Online Training System Administrator and Developer |
2002 |
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Develop online training strategy and maintain Learning
Management System. |
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Developed competency-based courses for online delivery |
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Developed online training style guide to ensure consistency |
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Corporate Web Manager |
2000 - 2001 |
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Develop corporate web strategy and maintain corporate
web site. |
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Functioned as Web Master maintaining corporate web site
and integrating division sites |
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Developed web site style guide to ensure consistency |
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Technical Publications and Training Manager
| 1995 - 2000 |
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Department management (eight people), including copy
editing and review of writers and trainers work. |
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ISO 9001 Section Manager for 4.18 and Section Coordinator
for 4.19 |
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Chairman of the Employee Process Improvement program |
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Managed implementation and maintenance of the corporate
web site |
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Implemented Performance Based Training standards for
customer training, resulting in a structured training program with
high customer satisfaction and increased demand |
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Technical Publications Manager |
1995 |
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Department management (4 people) and writing, illustrating,
editing, and publishing Hardware Installation, Operation, and Maintenance
Manuals, Software User's and Programmers Manuals, internal Procedures,
and Newsletters. |
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Developed and implemented an on-line documentation system
for all procedures, manuals, and general company information resulting
in reduced time to ISO 9001 certification and ease of recertification |
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Technical Writer |
1993 - 1995 |
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Writing, illustrating, editing, and publishing of Hardware
Installation, Operation, and Maintenance Manuals, Software User's
and Programmers Manuals, Internal Procedures, and Newsletters. |
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Developed and implemented printed and on-line documentation
standards and formats ensuring consistency and improving ease of document
creation, resulting in improved customer satisfaction |
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Mentored other writers |
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| Additional Experience |
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Independent Contractor |
2001 - 2003 |
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Technical Communications |
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Provided Technical Communications services to clients
including A & A Industries, Brooks Automation, Devprotek, and Performance
Motion Devices. |
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Design, implementation, and maintenance of corporate
Web Sites |
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Writing Hardware Installation, Operation, and Maintenance
Manuals and Software User's Guides |
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Providing process and software user training |
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ICON Control Systems, Inc. |
1991 - 1993 |
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Technical Writer/Applications Engineer |
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Writing, illustrating, editing, and publishing of Hardware
Installation and Operation Manuals, Software User's Manuals, Training
Manuals, and Corporate Newsletters, developing process configurations,
providing users with training and support, and assembly, test, and
repair of control system hardware. |
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Tested new releases of the control system software to
support customer validation efforts |
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Developed XENIX scripts to supplement software features |
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Data Acquisition Systems, Inc. |
1987 - 1991 |
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Technical Documentation Engineer |
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Writing, illustrating, editing, and publishing of Hardware
Installation and Operation Manuals, Software User's Manuals, and design
of P.C. boards and electromechanical packaging. |
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Developed documentation and design and drafting standards
to ensure consistency |
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Redesigned existing products resulting in improved manufacturability
and reduced costs |
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PictureTel Corporation |
1985 - 1987 |
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PC Designer |
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Hands-on manager of small design/drafting department,
including P.C. board and electromechanical packaging design. |
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Developed design and drafting standards to ensure consistency |
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Prior to 1985 worked as an Electro-mechanical designer
and drafter responsible for the design and drafting of P.C. boards,
test fixtures, cable harnesses, and panels at several companies including;
Codex Corporation in Mansfield, MA and M/A Com Video Systems in Burlington,
MA. Additional tasks within these companies included Electrical Drafting
Group Leader, and providing design and drafting checking. |
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| Education/Professional Development |
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Brooks Automation - Leadership and Management Certificates |
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Generation 21 - TKM Enterprise Version - Administrator
and Developer Certificates |
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Capella University - Online Learning Designer
Certificate |
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Human Factors International - The Science and
Art of Effective Web Design Certificate |
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Endicott Business Leadership Institute - Leadership
and Management Certificate |
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Information Mapping - Strategies for Developing
High-Performance Documentation Certificate |
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University of Massachusetts, Amherst, MA
BS program Electrical and Computer Engineering (two years) |
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| Affiliations - Current |
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Society for Technical Communication (STC) - Member |
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| Affiliations - Past |
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Boston Area Semiconductor Equipment (BASE) Council -
Board Member At Large |
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Tyngsborough High School FIRST Team - Mentor |
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New England FrameMaker Users Network - Co-chair |
